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• Normally, a refund will not be accepted once the order has been submitted and the payment has been completed.
• If there is a problem with the product, please contact us within 5 working days, specifying the order number, registered name and mobile phone number. Please allow 10 business days for the process and verification after receipt.
• All refunds will be processed to the original method of payment. We will refund the amount paid to your relevant payment account used for the payment; please allow up to 2 to 6 weeks for a refund (dependent on the bank of the original method of payment).
• If an international order transfers the amount incorrectly, we are happy to refund the difference, but please note that the customer may need to cover the transaction fee. It is recommended that customers ensure the correct amount to be transferred beforehand.
• Shipping fees and gift wrap charges are non-refundable.